Mary Mustoe

Communication Skills & Leadership Development
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Simon Arthur
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Callander Associates Ltd

 
 
 
If you are looking for training which is stimulating, challenging and brings about personal or oganisational development and change then I can provide it.
 
Training for an individual or an organisation is a significant investment in time,energy and resources. Training needs to be tailored and responsive to the needs of the client to ensure it is relevant and effective.

I also have significant experience of designing and delivering training packages, using my experience and knowledge to enhance their impact and ensure learning outcomes are realised.
 
My preparatory discussions with organisations also focusses on how they will enable the participant to practice and develop their skills on a daily basis - many offices are full of barely touched training manuals - nice for interior design but not necessarily improving work or productivity!
 
Following such a process described above Simon Arthur and I designed and delivered training courses for a Youth Offending Service initially: Modular Management Training for Senior and Middle Managers. Based on the success of that training we were then commissioned to design and deliver training on Pre-Sentence Report writing and Managing Risk. Our skills and experience enable us to combine a variety of approaches, based on up to date materials and evidence based research. 
I worked with Prospect Consultancy co-designing and delivering training on Commissioning and Procurement for the Voluntary Sector. Feedback was overwhelmingly positive.
 
 
In June 2009 the MAPPA National Training Manual was launched. I designed and prepared this together with Suzanne Crouch of Blackthorn Consultancy.

Feedback from the the Ministry of Justice Public Protection Unit describes it as
"comprehensive, clear and informative".
 
We are currently working on some additional modules due in Autumn 2010.
 


 

 

Examples of Training Courses designed and delivered

     

Ø  Dealing with Dangerous or Difficult People

Ø      Assessment Skills and Report Writing

Ø  Statutory led training eg Criminal Justice Act, Anti-Racism Training, Safeguarding (Child Protection)

 Ø      Managing Change

 Ø      Risk Assessment
 Ø      Managing Staff Challenges

     Ø      Advanced Communication Skills

        - non verbal communication 

          group dynamics.

    Ø   How Not to Get Shot - based on Michael Grinder's work about breaking bad news whilst still maintaining good relationships -click here for more on Michael's work and access to resources

Ø      Working in Partnership

Ø      Finance for Non-Financial Managers

Ø      What is Management?

Ø      Working with drug and alcohol users

Ø     Time Management and Workload planning

 

 Recent training has also included:
Commissioning and Procurement

     COMPACT awareness Raising
Social Return on Investment workshops


 

 

Feedback from a training commissioner:

"The training which Simon and Mary have delivered to the Suffolk YOS has been excellent. They listened very carefully to our requirements and the training which they have subsequently been delivering has been exceeding all expectations...... By providing a range of very relevant, practical applications based on a number of evidence based theories, they have been delivering a superb programme. Without exception, this has been very well received by all the managers, including myself. Already, some of the suggestions made as part of the training have started to be put into practice with very positive results. To quote one senior manager, this training has been “the best ever”.

Head of Suffolk Youth Offending Service